1. Overview & Merchant of Record
All subscription purchases, renewals, and payments for Hiretea are processed by our online reseller and Merchant of Record, Lemon Squeezy.
We aim to provide transparent, honest billing with no hidden fees, complicated cancellation barriers, or forced annual lock-ins.
2. Subscription Cancellation
You may cancel your Hiretea subscription at any time directly through your workspace dashboard:
- Sign in to your Hiretea workspace as an administrator.
- Navigate to Settings → Billing.
- Click Manage Subscription to access the customer billing portal.
- Select Cancel Subscription.
Upon cancellation, your subscription will remain active until the end of your current paid billing period (month or year). You will retain full access to your workspace, candidate pipelines, and candidate data until that date. No further recurring charges will be made.
3. 14-Day Refund Guarantee (Initial Orders)
Satisfaction Guarantee: If you are dissatisfied with Hiretea for any reason during your first 14 days of a new paid subscription, you are entitled to a full refund of your base subscription fee upon request.
To request a refund under the 14-day guarantee, simply send an email to [email protected] from your workspace administrator email address within 14 calendar days of your initial purchase date. We will process your refund through Lemon Squeezy within 3 to 5 business days.
4. Recurring Renewals & Non-Refundable Items
- Subsequent Renewals: Renewal charges after the initial 14-day period are non-refundable. To avoid being charged for a subsequent period, please cancel before your scheduled renewal date.
- Metered Runner Overages: Runner execution minutes and extra storage consumed beyond base plan quotas represent incurred compute costs and are non-refundable once consumed.
5. Upgrades & Downgrades
If you upgrade your subscription plan (e.g., from Starter to Growth), the change takes effect immediately, and Lemon Squeezy will apply a prorated credit for any unused time on your previous tier toward the new plan.
If you downgrade to a lower tier, the change will take effect at the start of your next billing cycle, ensuring you retain the benefits of your existing plan for the duration already paid for.
6. Contact
If you have any questions regarding invoices, charges, cancellation, or refund requests, contact us at: